The refund policy below applies solely to consumers. Contractors have no right of withdrawal.
You have the right to withdraw from this contract within fourteen days with giving any reason.
The withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, took possession of the goods.
In order to exercise your right of withdrawal, you must contact us at
Villacher Strasse 95, 9800 Spittal an der Drau
Tel.: +43 (0) 676 841 577 200
with a clear declaration (e.g. a letter sent by post or an email) informing us of your decision to withdraw from the contract. You can use the attached withdrawal form template, though this is optional.
In order to maintain your right of withdrawal, you must send us your letter or email indicating your decision to exercise your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we are required to refund all payments we have received from you, including the delivery costs (excluding the additional costs incurred if you chose a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than within fourteen days from the day we receive notice of your decision to withdraw from this contract. We will use the same method of payment for this refund that you used when making the original transaction, unless we have expressly agreed an alternative method with you; under no circumstances will you be charged any fees on account of this refund. We may refuse to refund you until we have received the goods or until we have received evidence that you have sent the goods back to us, whichever is the earlier.
You must return or send the goods back to us immediately and in any case no later than within fourteen days from the day you informed us of your decision to withdraw from this contract. The withdrawal period is maintained if you send the goods to us before the fourteen-day period expires. You bear the direct costs of sending the goods to us. If we incur costs while collecting the goods sent back to us, we are entitled to deduct an appropriate amount from the refund or charge you an appropriate amount.
You will only have to pay for any loss of value of the goods if this loss of value can be attributed to handling which was not necessary in order to assess the condition, properties and functionality of the goods.
Suspension of the right of withdrawal
The consumer does not have any right of withdrawal for contracts involving goods:
which were produced to customer specifications or were clearly customised to individual needs;
which were inseparably combined with other goods after delivery as a result of their condition.
Please note that the following is not a prerequisite for effective exercise of the right of withdrawal:
Please do not damage or contaminate the goods. We request that you send the goods back to us in the original packaging with all accessories and all packaging components, as far as possible. If you no longer possess the original packaging, please provide suitable packaging which will ensure sufficient protection from damage during shipment. If lost, worn, damaged or contaminated packaging results in a loss of value of the goods which can be attributed to handling which was not necessary in order to assess the condition, properties and functionality of the goods, an obligation to pay compensation for loss of value may be triggered.